Returns & Refunds

Your consumer guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If a product has a problem

• Contact us first, on (02) 4333 8889, at support@cutcom.au or in store. You don't need to go to the manufacturer; we'll deal with them for you.
• Major problem: you can choose a refund or a replacement of the same type. Alternatively, you can keep the product and be compensated for its drop in value.
• Minor problem: we will repair it free of charge. If we can't do this within a reasonable time, you can get a refund or replacement.
• Refunds are made in the same form as your original payment, unless we both agree otherwise.
• Please bring proof of purchase, such as your invoice or receipt. You don't need the original packaging.

If a service has a problem

• Major problem: you can cancel and get a refund for the unused portion (less a reasonable amount for work done properly), or keep the service and pay a reduced price.
• Other problems: we will fix them within a reasonable time.

Returning goods

• For items you can easily post or bring in, please return them to our Long Jetty store. For large, heavy or installed items, we'll arrange collection.
• If we confirm a fault, we'll reimburse your reasonable return costs (please keep receipts).
• If we find there is no fault, we may ask you to cover collection and inspection costs. We will always give you an estimate before we collect.

Change of mind

We aren't required to give a refund if you simply change your mind, find the product cheaper elsewhere, or no longer want it. If we agree to a change-of-mind return or exchange, we'll confirm the conditions in writing at the time.

When remedies don't apply

Consumer guarantee remedies may not apply if a problem was caused by misuse or accident, if you were told about the problem before you bought, or if a service was done the way you asked against our advice.

Repairs and data

Before we repair a device, we give you a written repair notice about possible data loss and the use of refurbished parts. See our Terms & Conditions.

Contact

CUT Computers (PTY) Ltd · ABN 15 146 278 186 · Shop 6 - 421 The Entrance Road, Long Jetty NSW 2261 · (02) 4333 8889 · support@cutcom.au